PRIVACY POLICY

1. What Type of Information Do We Collect?

We collect the following types of personal information:

✅ Personal Details – Name, email, phone number, and address (and billing details for booking and purchasing online training packagesand customer service).
✅ Payment Information – Processed securely via third-party payment providers (we do not store card details).
✅ Service & Appointment Information – Your selected beauty treatments, preferences, and booking history.
✅ Online Training Information – Course enrollment details, progress tracking, and certification eligibility.
✅ Technical & Browsing Data – IP address, device type, and interactions with our website (collected via cookies and analytics tools).
✅ Marketing Preferences – If you opt-in to receive promotions or newsletters.​

​

2. How Do We Collect Information?

We collect personal information in the following ways:

• When you book an appointment online, by phone, or in person.

• When you purchase an online training course or service.

• When you contact us via email, website, phone, or social media.

• Through cookies and analytics, when you browse our website.

We only collect information necessary to provide our services and do not collect personal data without consent.​

 

3. Why Do We Collect Such Personal Information?

We collect your information to:

✔️ Process and manage appointments & online course enrollments.
✔️ Provide you with beauty and training services tailored to your preferences.
✔️ Process secure payments for services and training.
✔️ Deliver certifications and course materials for online training.
✔️ Send important notifications (e.g., appointment confirmations, updates, or course progress reminders).
✔️ Improve our website, customer experience, and service offerings.
✔️ Send marketing promotions (only with your consent).
✔️ Comply with legal requirements and safety regulations.​

 

4. How Do We Store, Use, Share, and Disclose Personal Information?

• We take security seriously and use the following methods to store and manage your data:

• Storage & Protection: Your data is stored on secure servers with encryption and security protocols to prevent unauthorized access.

•  Third-Party Services: We use trusted payment processors and booking systems that comply with strict security standards.

 Limited Sharing: We do not sell or rent your data. We only share it when necessary, such as:

• With payment processors to complete transactions.

• With third-party platforms for bookings and email communications.

• When required by law enforcement or legal obligations.​

 

5. Booking, Cancellation & Payment Policy

Booking & Appointments

• A non-refundable deposit is required to secure all appointments. The remaining balance must be paid before or at the time of service.

• Clients must arrive on time; late arrivals over 15 minutes may require rescheduling and will be subject to an additional fee.

• Rescheduling must be done at least 24 hours in advance to retain the deposit; otherwise, the deposit is forfeited.

Payments

• We accept credit/debit cards, e-transfers, and other payment methods as listed at checkout.

• Full payment is required before access is granted to online training courses.

Refund Policy

• No refunds will be issued once a service has been completed.

• No refunds on online courses once access has been granted.

• If a client is dissatisfied with a service, we will assess concerns and offer possible solutions, but refunds will not be provided.

 

6. How Do We Communicate With Our Site Visitors?

We may contact you via:

📩 Email – To send confirmations, course materials, and updates.
📱 Phone or SMS – For appointment reminders and customer support.
💻 Website Notifications – If you opt-in to updates of promotional communications at any time.
📢 Marketing Emails – Only if you subscribe (you can opt-out anytime).

We do not send unsolicited messages or spam.​

 

7. Is Our Service Targeting and Collecting Information From Minors?

No. Our services are intended for adults (18+ years old). We do not knowingly collect or store personal information from minors.

If we become aware that we have collected data from a minor without parental consent, we will delete it immediately.

• Our services and training are intended for individuals 18 years or older.

• Parental consent is required for any services provided to minors.

 

8. No Refund Policy for Online Training

All sales for online training courses are final. Due to the nature of digital content, we do not offer refunds, cancellations, or transfers once access has been granted.

If you experience technical issues preventing access, please contact Mana.Epic.Beauty@gmail.com, and we will assist you.

• Training materials are delivered digitally; no physical shipments.

• All training includes access to certification upon successful completion.

• Live support and additional resources may be included to enhance the learning experience.

 

9. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with an updated "Last Updated" date.

If major changes occur, we will notify users via email or website notification. Continued use of our services after updates indicates your acceptance of the revised policy.

​

10. Contact Information

For any privacy-related questions or requests, contact us at:

📧 Email: Mana.Epic.Beauty@gmail.com
📞 Phone: 6479861560